Arrival
Your holiday rental will be available from 3 PM on your day of arrival.
You can pick up the key at the reception of Erfgoedpark De Hoop at Lagendijk 33b in Uitgeest from 3 PM or via a key safe.
If you are arriving outside of opening hours, please inform us in time by calling +31(0) 72 740 0016 or sending an e-mail to receptie-dehoop@dutchen.com. We will then arrange for you to collect the key to your accommodation via the key safe and for the necessary arrival information to be ready for you.
The opening hours of the reception are limited during off-peak season. But the reception can always be reached by telephone: +(0)72-7400016 or in case of emergency, via the emergency number: +31(0)72-7400016 - Press 2 times number 1.
Monday, Tuesday, Thursday:
9:00 - 11:00 & 15:00 - 17:00
Wednesday: closed
Friday: 10:00 - 12:00 & 15:00 - 18:00
Saturday and Sunday: 10:00 - 14:00
Expecting to arrive later?
If you arrive outside reception times, please let us know in time by calling +31(0)72-7400015 or emailing receptie-schoorl@dutchen.com. We will make sure you can pick up the key at another location and that the arrival information is ready for you.
What will be present in your holiday home on arrival?
To get your stay off to a good start, we have already laid out a number of items for you in the house so that you won't lack anything. You can find this here.
Have you booked a vacation home with a hottub? Due to hygiene measures, it will be completely emptied, cleaned and refilled before your arrival. It is possible that the hottub is not yet at the right temperature when you arrive. Our apologies for the inconvenience. Our villas with Finnish sauna are equipped with a delicious sauna liquid!
Do you need extra bed linen, towels or kitchen linen? You can book this at the reception. There is also a washer and dryer in the house, so you have the possibility to wash your linen and towels.
Departure
Unfortunately, every holiday comes to an end. On the day of departure you can return the key to our reception until 10 AM. Are you leaving outside the opening hours of the reception? Then you can return the key by putting it in the key safe at the reception
Before you leave, we kindly ask you to check the following:
- The dishes are done and cleaned up.
- The heating is set to 18°C.
- The air conditioning is switched off.
- All windows and doors are closed.
- Moved furniture is back in its original place.
- Waste has been deposited in the park container.
- Any damage or breakage to the property or inventory has been reported.
Payments
If you still have a balance to pay, this can be done by debit card or credit card at the reception of the holiday park. Unfortunately, it is not possible to pay in cash.