Internship Customer Support
Are you a communication talent and do you get energy from helping guests? Do you like challenges and want to make a difference? Then we have the perfect internship for you in our Customer Support department!
Company profile
Dutchen is a growing organisation specialised in offering modern holiday parks and unique holiday stays at the most beautiful locations in the Netherlands. Our mission is to offer guests an unforgettable holiday experience through personal service and high-quality accommodations. We strive to give every guest a feeling of coming home and ultimate relaxation. At Dutchen, we believe in the power of doing ordinary things unusually well. Our office is located in Haarlem, where a dynamic and close-knit team works together daily to achieve this goal.
What will you do?
As an intern in our Customer Support team, you will:
• Help guests via phone, email and chat
• Make, adjust and advise on reservations
• Think about marketing campaigns during our weekly budget quarter
• Process guest feedback and discuss improvement opportunities with our park managers
• Thinking along on how to optimise current business processes
• Delivering imput for the week start
• Turn complaints into compliments
• Develop SOPs to capture current processes
• Give guests a Hostmanship experience
• Prepare quotes for long stays
What will you learn with us?
At the end of your internship, you will be a pro at customer care. You know how to deal with guests' questions or complaints, you are an expert in making bookings in Mews and are fully aware of everything that goes on within the Customer Support department. Additionally, you will take on various management tasks to ensure that the team thrives in day-to-day operations.
Who are you?
We are looking for an enthusiastic student who:
• Is good in Dutch and English. German is a plus!
• Is handy with computers and learns new systems quickly
• Takes initiative and comes up with ideas
• Has top communication skills and likes to help people
• Is hospitable, flexible and service-oriented
What do we offer?
• Excellent supervision (including apprenticeship) and support
• Good training in MEWS reservation system
• In your introductory week, you immediately visit a number of our holiday parks
• Working in a friendly and committed team in Haarlem
• A dynamic job with fast-growing responsibilities
• An informal and friendly working atmosphere where you know everyone
• Participating in new developments
• Monthly drinks parties and weekly boot camps with colleagues
• Making the best coffee yourself with our barista coffee machine
• An internship remuneration of €500, based on a 40-hour working week
Does this sound like your ideal internship? Then quickly send us your motivation and CV and we might welcome you to our team soon!
E-mail: info@dutchen.com