Do you have a question about renting a holiday home or about the service during your stay? Then first check whether your question is listed in our frequently asked questions. Is your question not there? Please contact us, we will be happy to help.
What services are included in the rental price?
The rental price shown always includes booking fees, final cleaning, towels, tea towels and beds made per person. The house is further equipped with all the first necessities for your arrival.
Are final cleaning and bed linen compulsory?
Yes, due to our luxury standard, taking these services is mandatory.
What is the difference between the 'Non-refundable' and 'Fully flexible' rate?
If you choose the Non-Refundable rate, cancelling or rescheduling free of charge is not possible.
The Fully flexible rate is slightly higher priced but offers more flexibility in adjusting the booking made. If you book the flexible rate, you can change or cancel free of charge up to 30 days before arrival.
The following accommodations are an exceptions to this rule:
Suitelodges Gooilanden:
Hotel Bleecker, Hotel Bloemendaal:
If you change to a more expensive period, you will be charged the difference in price.
View the cancellation policy for more information >
I have made a reservation but I now see an offer. Can I change my reservation?
Unfortunately no, offers do not apply to bookings already made.
Are pets welcome?
In some properties it is possible to bring along a pet. In the filter on the search and book page, you can indicate that you want a property in which pets are allowed.
Do I have to pay a deposit for my holiday?
Upon arrival at your holiday address, a deposit must be paid or a written authorisation must be given to collect a deposit (depending on the holiday park where you are staying). The maximum amount of the direct debit authorisation is € 450. We will not withhold this amount in advance. An amount will only be collected if damage has actually occurred or if the holiday home has not been left in accordance with the Household Regulations. We will inform you of this in good time. See also General Terms and Conditions, Article 11.
How can I cancel my holiday?
You can contact the Dutchen team to cancel your booking and give the reason for cancellation. We will then check whether you have cancellation insurance and whether the reason for cancellation falls within the insurance conditions. For further information, please refer to the Cancellation Policy.
Is there internet available?
Yes, you can use a free Wi-Fi network in all residences.
Can I take an option on a reservation?
You can request an option by phone or e-mail. The duration of an option is determined by the Dutchen team and depends, among other things, on the number of accommodations still available.
